2025
Welcome to Resilient Service Solutions
Pitch Deck
Presented by
Robert Cooke
Date
September 2025
www.resilientfm.com
Website
service@resilientfm.com
About Our
Company
Resilient Service Solutions is your comprehensive partner for enhancing operational efficiency, sustainability, and an outstanding workplace experience. With 24/7 availability, our extensive network of service providers offers a complete solution. Our simplified model—1 vendor, 1 call, 1 invoice—streamlines the process, supported by a dedicated customer service team of real people. Additionally, our cutting-edge FM software allows you to submit and manage work orders from any location, at any time.
Our
Objectives
“To be the most trusted facility maintenance partner in North America, delivering seamless solutions that ensure businesses operate without disruption.”
Proven Experience in Facility Maintenance
Leverage our nationwide track record of reliable, efficient, and cost-saving solutions to ensure uninterrupted operations for clients across industries.
Service Excellence & Innovation
Strengthen our competitive advantage through a vetted vendor network, technology-driven service management, and preventive maintenance strategies that reduce downtime and operating costs.
Expansion & Market Reach
Accelerate growth by entering new regions, expanding our service network, and capturing opportunities in retail, restaurants, and enterprise facilities across North America.
Value for Investors & Partners
Secure capital to fuel expansion, enhance service coverage, and build long-term competitive strength—while managing challenges strategically to deliver superior returns.
Our
Challenges
01.
Seasonality Strain
Fluctuating demand leads to revenue inconsistencies and resource allocation difficulties.
02.
Skilled Workforce Shortage
Difficulty retaining technicians impacts productivity and service quality.
03.
Limited Expansion Opportunities
Without sufficient funds, increasing the company's physical presence becomes difficult, slowing down growth potential.
Our Solution
On-Demand Workforce:
Maintain a pool of skilled on-call or part-time technicians who can be deployed during peak demand. This helps reduce labor costs during slower periods.
Scalability and Efficiency:
Operational Synergies: Identify cost-saving opportunity through centralized procurement, uniform processes, and shared resources.
Explore Strategic Partnerships:
Form strategic alliances with businesses that serve the same target market but are not direct competitors. Joint ventures could help reduce costs and improve funding opportunities.
Market Opportunity
Business Model
Based on current momentum + new customer onboarding (Five Below, Clarks, Macy’s, All Saints)
Market Analysis & Acquisition Strategy
We identify high-demand industries (retail, restaurants, commercial enterprises) and acquire clients through targeted partnerships, national contracts, and strategic vendor expansion.
Revenue Generation & Growth
Recurring contracts, subscriptions, and on-demand services drive growth.
Integration & Operational Optimization
Streamline vendors, tech, and processes for scalable, efficient delivery.
Customer Experience Enhancement
Provide transparency, preventive maintenance, and dedicated support.
Traction & Performance
Industry
National Retail Chain
QSR Brand
Commercial Portfolio
Key Result
–20% Maintenance Costs
+40% Faster Response Times
–15% Energy Expenses
Impact
Pilot program with 50 locations → 20% maintenance cost reduction in 12 months.
QSR chain across 200 stores → 40% faster response times with 24/7 dispatch.
Deployed energy-efficient upgrades & smart monitoring systems.
Competitive Advantage
Competitor Landscape
National players: broad reach but inconsistent quality & higher costs.
Regional providers: localized expertise but limited scale & coverage.
Overall: fragmented market with no dominant leader.
Our Moat
Nationwide Vendor & Technician Network — vetted, reliable, scalable.
Centralized Dispatch & Tech-Enabled Management — faster, data-driven response.
Enterprise Relationships — trusted by multi-location retailers, QSRs, and offices.
Differentiation
Reliable Response Times — consistent SLA performance nationwide.
Preventive Maintenance Focus — reducing downtime & long-term costs.
Scalable Model — able to grow into new markets rapidly.
Proven Track Record — successful cost savings & efficiency gains for national brands.
Meet Our Leadership
Robert Cooke
Chief Executive Officer (CEO)
Ivy
Chief Finance Officer
Blessing
Operations Manager
Jeimee
Director of Data Integration
Andrea
Marketing Manager
Financials & Projections
Investment Opportunity
Resilient Service Solutions has delivered $5.2M in revenue and $2.0M EBITDA (2025 run-rate) in just 2 years, demonstrating strong demand and profitability.
We are seeking a $1,000,000 investment for 20% ownership, valuing the company at a $5M post-money valuation. This funding will accelerate technician expansion, customer acquisition, technology integration, and working capital—driving rapid scale toward $1.33B revenue and $598M EBITDA within 5 years, with an exit potential of $3.6B–$6.0B base case, and up to $9.0B in a stretch scenario, depending on execution and market multiples.
Use of Funds:
Technology Integration – $400,000 (40%)
Build a proprietary platform for dispatch, vendor management, invoicing, compliance, and reporting.
Add customer dashboards, automate billing/COI/SLA tracking, and integrate with ServiceChannel, Corrigo, FM Pilot, etc. → Creates a long-term tech moat for margin expansion and scaling.
Capital – $300,000 (30%)
Working capital to front materials/vendor costs and secure a credit facility. Ensures cash flow never limits growth on large contracts.
Marketing – $150,000 (15%)
Target NRF Top 100 retailers & Fortune 500 chains via branding, digital campaigns, LinkedIn ads, and trade shows (RFMA, PRSM, NRF Big Show).
Staffing – $150,000 (15%)
Hire 2–3 senior BD managers, 1–2 dispatch/ops staff, and expand recruiting to accelerate technician/vendor onboarding.
Investor Return / Exit Strategy:
Proven Base: $5.2M revenue with -38% EBITDA margin (2025 run-rate)
Aggressive Growth Path: Scaling to $1.33B revenue and $598M EBITDA within 5 years
Investment Potential: A 20% stake today at $1M could be worth $720M–$1.2B+ at exit (based on 6–10× EBITDA multiples applied to $598M EBITDA in 2029).
Investor Return / Exit Strategy:
- Strategic Acquisition
Exit potential via acquisition by larger facility management or outsourcing firms. - Private Equity Roll-Up
Opportunity to consolidate and scale operations with private equity partners. - Potential IPO
If significant scale and penetration are achieved, explore a public offering to maximize returns.
Disclaimer
Resilient Service Solutions
Only authorized recipients are granted access to this information. The presentation is for informative purposes only and does not constitute investment advice or solicitation. The strategy may vary at the discretion of the General Partner. No certainty of meeting objectives; past success cannot predict future outcomes. Companies indicated may not be held by the Fund. Venture investment carries risks.