Effective Date: 17 Sept 2025
RESILIENT SERVICE SOLUTIONS LLC (collectively, “https://resilientfm.com/,” “we,” “our,” or “us”). This Privacy Policy describes how we collect, use, store, disclose, and process information that we obtain about you through any of our platforms, including information obtained through any product, service, or offering we provide, whether wholly or partially via our platforms.
If you are a resident of California, please also review our California Consumer Privacy Act Disclosure (see section 13, which outlines your rights under the California Consumer Privacy Act (CCPA).
For purposes of the European Union (“EU”) and United Kingdom (“UK”) General Data Protection Regulation (the “GDPR”), the data controller is Resilient LLC, with an address at 41877 Enterprise Circle N., Temecula, California 92590. For more information on your rights under the GDPR and how we comply with those obligations, please refer to Section 12 of this policy.
About Resilient
Resilient Service Solutions, LLC (“Company”) is a facility maintenance and service provider that offers comprehensive solutions to commercial clients across multiple industries, including retail, restaurant, and multi-site operations.
The Company’s services include, but are not limited to, HVAC and refrigeration, plumbing, electrical, janitorial, concrete construction, painting, tenant improvement, demolition, renewable energy, and general handyman services. The Company is committed to delivering reliable, high-quality, and cost-effective maintenance and repair solutions to ensure the continued operation, safety, and efficiency of its clients’ facilities.
User’s Acceptance
By accessing, utilizing, or engaging with any services, platforms, or resources provided by Resilient Service Solutions, LLC (“Company”), the individual or entity (“User”) hereby acknowledges and agrees to be legally bound by these Terms and Conditions, including all policies, guidelines, and amendments incorporated herein by reference. The User’s continued access to or use of the Company’s website, service requests, or related offerings shall constitute conclusive evidence of the User’s acceptance of and agreement to these Terms. If the User does not agree to these Terms in their entirety, the User is expressly prohibited from accessing the Company’s website or utilizing any of its services.
We encourage you to review this policy carefully to understand how your data is handled.
1. What types of information do we collect, and how do we collect it?
At Resilient Service Solutions, we collect both personal and non-personal information to provide and improve our services. Personal information includes details you choose to share with us, such as your name, email address, phone number, mailing address, account login details, or payment information, which we typically receive when you register for our services, contact us directly, subscribe to our communications, or complete forms and surveys.
We also collect certain information automatically when you interact with our website or services, including your IP address, browser type, device identifiers, operating system, pages visited, time spent on our site, and other usage data, which is gathered through cookies, log files, and similar technologies. In addition, we may obtain information about you from trusted third parties, such as service providers, business partners, or publicly available sources, in accordance with applicable law. In some cases, anonymous usage data may be linked or combined with personal information, and when that occurs, we treat the combined data as personal information under this Privacy Policy.
1.1. Information Collected Through Cookies and Similar Technologies
When you access or use our services, we utilize Google Analytics to enhance your experience by placing small data files on your device; these may include cookies, pixel tags, local shared objects, or similar technologies (collectively referred to as “cookies”). These cookies assign a unique, random identifier to your device and help our services function correctly by recognizing your device on return visits.
Google Analytics sets a cookie to collect anonymized data about your interaction with the services. This information is used to analyze website activity, improve functionality, and provide related services. While Google Analytics may use a portion of your IP address to associate with its cookie, it does not personally identify you.
If you prefer not to accept cookies, you may opt out of Google Analytics / any other browser or manage how your browser handles cookies by adjusting the privacy and security settings in your web browser. Please note that unless you configure your browser to reject all cookies, our system may automatically set cookies when you access or interact with the services.
1.2. Information Collected from Third Parties
When you access our services through a third party (such as Facebook or Google) or share content from our services to a third-party social media platform, we may receive certain information about you. The type and amount of information shared depend on your settings with the third-party service and their respective privacy policies.
2. How We Use Your Information
We use the information we collect to deliver and enhance our services, ensuring you receive the best possible experience. Specifically, we may use both personal information and anonymous information, as outlined in this privacy policy, for the following purposes:
2.1. To create and manage user accounts and profiles, including importing user contacts.
2.2. To provide and maintain the Services, including sending related notices;
2.3. To analyze, customize, and improve the performance and functionality of the services.
2.4. To offer customer service and technical support;
2.5. To conduct surveys, audits, and research to better understand user needs and improve our offerings.
2.6. To collect user feedback;
2.7. To share information with our representatives or advisors, such as legal, accounting, and security professionals, to ensure compliance with applicable requirements;
2.8. To detect, investigate, and prevent fraud, security breaches, unauthorized use, and other prohibited or illegal activities.
We may also process your personal information where necessary or permitted for legal purposes, to protect our business interests, enforce our rights, and address any activity that may be unlawful, unethical, or legally actionable.
From time to time, we may use your personal information to send you newsletters, promotional content, or marketing materials that may be of interest. You can opt out of receiving these communications at any time by following the unsubscribe link in our emails or by contacting us via the details provided in the “Contact Us” section. Please note that you will still receive essential communications related to any Services you have purchased (unless otherwise indicated).
3. Who We Share Your Information With
At Resilient, we value your privacy and are committed to protecting your personal data. We do not sell your personal information to third parties, nor do we share it for direct marketing purposes.
We may share anonymous information that does not identify you personally with third parties to help enhance our services and for other legitimate business purposes, as outlined in this privacy policy.
We only disclose personal information in the following limited circumstances:
3.1. With Authorized Business Partners: We may share your personal information with trusted third-party service providers such as agents, contractors, vendors, and system integrators who support the operation, improvement, and maintenance of our services. These partners, along with our affiliates, may use your information in accordance with this Privacy Policy and may combine it with other data to improve user experience, functionality, and content delivery.
3.2. With Customer Support Personnel: Authorized members of our customer support team may access your personal information strictly to assist with resolving any issues you may encounter and to ensure you have a smooth experience using our services.
3.3. Information Sharing for Legal, Safety, and Business Purposes: We may disclose your information if we reasonably believe such disclosure is necessary to: (a) Comply with applicable laws, regulations, legal processes, or valid governmental requests; (b) Investigate, address, or enforce potential violations of our Terms of Service; (c) Protect the rights, property, or safety of Resilient, our users, or others; (d) Detect, prevent, or otherwise address fraud, security, or technical issues.
Additionally, your information may be shared in connection with a corporate transaction. This includes, but is not limited to, a merger, acquisition, asset sale, financing, reorganization, bankruptcy, or liquidation. In such cases, we may share your information with the relevant party both before and after the transaction is finalized.
4. We Do Not Sell Personal Information
We have never sold your personal information, and we will not sell it to third parties for their use without your explicit consent.
5. Links to Third-Party Websites
Our services may contain links to third-party websites or applications that are outside our control. We may also allow certain third-party platforms to link to our Services. Please note that we are not responsible for the privacy practices or content of such third-party websites or applications. We encourage you to review their privacy policies and terms of service. This Privacy Policy applies solely to our Services.
6. Social Media Features & Information Shared Socially
Resilient Service Solutions may post content about our company, services, and updates on social media platforms. All such content shared through our official accounts is fully owned by Resilient Service Solutions and is protected by applicable intellectual property laws. While you are welcome to view, share, or engage with our content in accordance with the terms of the respective social media platforms, you may not reproduce, modify, or distribute our content for commercial purposes without our prior written consent.
7. Security
At Resilient Service Solutions, we take the protection of your personal information seriously. We implement reasonable technical, administrative, and organizational safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, secure servers, firewalls, access controls, and regular monitoring of our systems. While we strive to use commercially acceptable means to safeguard the information you provide, please note that no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for ensuring the security of the devices you use to access our services.
8. Data Storage
Your personal information is stored on secure servers located in the United States. If you are accessing our services from outside the U.S., please be aware that your information will be transferred to and maintained in the United States. As a result, your data will be subject to U.S. data protection laws, which may differ from those in your country or state of residence.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will either delete it or anonymize it.
To determine appropriate retention periods, we consider factors such as the nature of our services, the duration of our relationship with you, potential future use or re-enrollment, any legal obligations, and the potential impact on the services if we delete certain data prematurely.
10. International Users
Resilient is headquartered in the United States. Please note that some of the third-party service providers we work with may be based in different countries across the globe. If you are accessing our services from outside the United States, be aware that your personal information may be transferred to, stored, and processed in the United States, where our servers and primary database are located.
By using our services, you acknowledge and consent to the transfer and processing of your information in the United States. We are committed to safeguarding your personal information in accordance with this Privacy Policy, regardless of where it is processed or stored. However, you expressly agree and understand that personal information stored or processed in the United States will be subject to U.S. laws, including any lawful access requests from government authorities, courts, law enforcement, or regulatory agencies.
We may contact you via email in response to support inquiries or to share updates, promotional offers, and news about our products and services that may interest you. You may unsubscribe from these communications at any time. If you require assistance with unsubscribing, please reach out to us at hello@resilentfm.com
11. Children’s Privacy
We do not knowingly collect personal data from children under the age of 13. If you are under this age, please do not use our services or provide any personal information. If we learn that we’ve collected data from a child without parental consent, we will delete it promptly. Parents can contact us at .
12. Your Rights
If you are located in the EEA, UK, or Switzerland or EU, you may, under certain circumstances, have the right to:
12.1. Access the personal information we hold about you;
12.2. Request correction of any inaccurate or incomplete personal information.
12.3. Request the erasure of your personal information without undue delay;
12.4. Request the restriction of processing of your personal information in specific situations;
12.5. Request a portable copy of your personal information and, where technically feasible, have it transmitted to another data controller;
12.6. Object to the processing of your personal information.
To exercise any of these rights, please contact us using the details provided at the top of this Privacy Policy and clearly specify which right(s) you wish to exercise. We may need to verify your identity before fulfilling your request.
If you believe we have not complied with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first so we can address your concerns directly.
13. Privacy Rights & Additional Disclosures for Certain U.S. Residents
Certain U.S. states grant residents specific rights regarding their personal information. To help you better understand your potential privacy rights, we provide the following information.
13.1. Right to Know
13.2. Right to Delete
13.3. Right to Opt-Out of Sale/Sharing
13.4. Right to Correct
13.5. Right to Limit Use and Disclosure of Sensitive Personal Information
13.6. Right to Non-Discrimination
If you wish to exercise any of these rights or inquire about your eligibility, please contact us at hello@resilentfm.com
14. Changes to This Privacy Policy
We may revise this Privacy Policy periodically. All changes will be indicated by the “Last Updated” date above. We do not provide individual notifications, so we encourage you to review this policy regularly. Continued use of our services constitutes your acceptance of any updates.
15. Contact Us
Email: hello@resilentfm.com
Mobile Number: +1-888-855-1542